Your customer starts to form an impression on your company from the moment they enter the building. The status of your lobby might actually be the deciding factor, whether to go forward with your company or just move onto the next. You don’t really have to spend a lot on upgrading it but there are things you can do to make it seem more pleasant and welcoming.
Keep it clean and simple
This is probably obvious but at times you won’t really notice the minor issues since you are very accustomed to the surrounding. Get your staff to point out the flaws so that you can get rid of them. This does not mean that you should go overboard with the interior. If your interior looks too expensive, your client would be concerned about your charges. The idea here is to upgrade your lobby in a pretty simple way. Buy a couch if your furniture seems to be worn out, repaint the place, change the carpets and add more lighting.
Client’s don’t like it when you keep them waiting, but at times this is inevitable, you can prepare for this ahead of time by installing a tv in the lobby or by updating your magazine stack. This way the client can occupy themselves with something while you are busy.
Ensure that you keep the design of the lobby consistent throughout and that it matches the tone of your clients. Ensure that the wallpaper matches the reception signage and the furniture. Design the interior in a way that the signage stands out the most.
Your lobby should be easy to use, ensure that you label clear instructions, example if you expect them to ring a bell to get someone to tend to them, then label it clearly. If there is some construction happening nearby, then make sure that you place building site construction signs Sydney to direct the client away from the site.
Train your staff
Your staff should be quick to attend to the client and encourage them to welcome the customer warmly and offer them some refreshment. This would show the client that you value their presence.
Show off your accomplishment
Finally, it’s always a good idea to show off how well your company has done over the past few years, a good way to do that is to hang in the awards and pictures in the wall. This can speak a lot about your company and help build the client’s trust in your company even before meeting you.